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About The New GCmobility Service (Alpha)

Page Contents:

Welcome to the GCmobility Service.

Submit a Service Request

Are you a returning client?, then go ahead and Launch a New Service Request.

If you are a new client of this service, pleas ekeep reading the following sections to learn more about the service.

About This Service

The GCmobility initiative launched in April 2019, and the GCmobility service launched in April 2020. This service is provided as-is by the GCmobility initiative, a partnership between Shared Services Canada and Canada's Free Agents.

This service is currently operating under an Alpha Status and as such is offered to its users in a continually evolving state that might include bus, issues and defects.

The service has a limited number of components at this time

Target Client

Currently this service is only available to Federal Employees enrolled in the Canada's Free Agent program. As resourcing and staff permit, the intention is to offer mobility to the following groups.

Service Status

This service is in the Alpha stage of development. Wikipedia defines this staf of the release cycle as:

"Alpha software is software that is not thoroughly tested by the developer before it is released to customers. Alpha software may contain serious errors, and any resulting instability could cause crashes or data loss.[3] Alpha software may not contain all of the features that are planned for the final version.[4] In general, external availability of alpha software is uncommon in proprietary software, while open source software often has publicly available alpha versions. The alpha phase usually ends with a feature freeze, indicating that no more features will be added to the software. At this time, the software is said to be feature complete. A beta test is carried out following acceptance testing at the supplier's site (alpha test) and immediately prior to general release of the software as a product." (source: Wikipedia)

Design Principles

The following principles help to guide the development of this service.

Core Service Components

The GCmobility Service offers the following Components

Consierge Service

The consierge service is a service-desk-like service that combines a dedicated person to work through issues with the client. Currently there is only one staff and capacity to only serve Canada's Free Agent Community. To access this service please proceed to Getting Started

Resource Library

The resource library offers clients access to various self-service products to aid in their mobility. To learn more Visit the GCmobility Resource Library

Community Support

Community support for the Mobility Service is offered through two main mechanisms: Slack for Free Agents and GCmessage for the broader community. Previously GCcollab Groups was heavily used, however we are in the process of moving away from this platform.

Slack

The #techproblems channel within the Free Agent slack environment provides the most active support to our current target clients within the Canada's Free Agents program. The #gcmobility channel also provides a mechanism to provide project updates.

Discussion on GCmessage

As our capacity to support employees beyond the Free Agent program increases we aim to support more mobile employees. To achieve this goal we wanted to open up more general two-way communication channels. Currently there is already a GCmobility channel within GCmessage that is lightly monitored. GCmessage is a text based discussion forum hosted by the GCTools team.

GCcollab

Depricated GCmobility has also used the Discussion Forums feature in the GCmobility group on GCcollab to engage with users. However this is mainly for open disucssions for group members and not necesarily monitored by the GCmobility Service.

Mailing List

The GCmobility mailing list is currently our primary means of sharing project information. If you have joined the GCmobility community on GCcollab, filled out our stakeholder intake survey, been identified for our stakeholder inventory or been in generla communication with the GCmobility project you might already belong to this list.

The mailing list is currently managed through a spreadsheet and an MS Outlook contact list. Mailings are currently handled through using the "mail merge" feature of MS Office.

With over 300 stakeholders and now multiple communication channels we are looking into an alternative means of managing the mailing list. So stay tuned for what is next.

News Feeds

As you surf various site throughout the World Wide Web (The Web), you may from time to time come across "news feeds". The two predominant standards for news feeds include Realy Simple Syndication (RSS) and the Atom Publishing Protocal (Atom). While some news feed clients can hande either standard, some tools like MS Outlook can only handle one (ie. RSS).

If you are a fan of news feeds you can follow using either standard: * GCmobility RSS Feeds * GC Mobility Atom Feed

Twitter

Originall, GCmobility was simply using the #gcmobility hash tag to track articles related to career and employee mobility within the Canadian Federal Public Service. However, it became increasingly challenging to separate project (aka work) related content from other (personal) content.

You can now follow GCmobility on Twiter while also still using the #gcmobility hash tag.

Please follow us to stay up to date with our progress.

Supporting Services

The main design principle of the GCmobility service to act as the glue or connection to bridge existing services. There are many existing services that clients can connect with on their own or through the GCmobility service including, but not limited to:

Home Department

Source Host Department (Leaving)

Destination Host Department (Joining)

Service Types

The GCmobility service is designed to create bridges and connections between existing services. GCmobility aims to provide solutions for the following list of service types. For services noted as 'inactive' or 'Under Development', you may still submit a request, however our ability to solve these issues may be limnited at this time.

Getting Started

This section is designed to lead a new or existing client through the process of interacting with the GCmobility Services. The following steps have been grouped into one of the following phases of the client experience.

  1. Before Contacting the service
  2. Launching A Service Request
  3. After Care
  4. Feedback

Before Contacting

  1. Define the problem you are having.
  2. Review the materials in the Resource Library
  3. Follow any existing business processes
  4. Launch a service desk ticket with either the Source, Destination or Home Department(s).

Launch A Service Request

To launch a new service request please follow this link to Launch a New Service Request.

Follow up on an existing service Request

Simply reply to the

After Care

The after care component of this service is still in the works. if you have any ideas, please let us know through one of the feedback tools

Feedback

To improve the GCmobility service, your feedback is required to help us understand what is working and what is not. This section outlines various means clients can use to provide feedback to the service.

links

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